Terms of service

TERMS OF SERVICE

Effective Date: July 2026

Welcome to Kakus.

These Terms of Service ("Terms") govern your use of the website www.kakus.store and all purchases made through the website.

This website is owned and operated by Kakus Biryani Private Limited.

By accessing our website or placing an order, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, please do not use our website.

  1. COMPANY INFORMATION

Brand Name

Kakus

Owned & Operated By

Kakus Biryani Private Limited

Registered Office

Shop No. 7,
Santkrupa Classics,
Jawalkar Nagar,
Pimple Gurav,
Pune – 411061,
Maharashtra,
India

Customer Support

Phone:
+91 9922779972

Email:
hello@kakus.store

Website:
www.kakus.store

  1. ELIGIBILITY

By using this website, you confirm that:

• You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
• The information you provide is accurate and complete.
• You have the legal authority to place orders using your chosen payment method.
• You agree to comply with all applicable laws while using our website.

  1. PRODUCTS

Kakus strives to display all products as accurately as possible.

However:

• Product images are for representation purposes.
• Packaging may vary from images displayed.
• Actual colour may differ slightly due to monitor settings.
• Weight and appearance may vary slightly as the products are food items.

All products are subject to availability.

We reserve the right to discontinue any product without prior notice.

  1. PRODUCT INFORMATION

We make every effort to ensure product descriptions, nutritional information, pricing, and availability are accurate.

However, occasional errors may occur.

We reserve the right to:

• Correct inaccuracies
• Update information
• Modify descriptions
• Cancel orders affected by pricing or technical errors

  1. FOOD ALLERGY NOTICE

Our products may contain or come into contact with:

• Mustard
• Spices
• Edible Oils
• Other ingredients processed in shared facilities

Customers with food allergies should carefully read product labels before consumption.

If you have severe allergies, please contact us before placing your order.

  1. PRICING

All prices displayed on the website are in Indian Rupees (INR).

Prices include applicable GST unless otherwise specified.

Prices may change without prior notice.

The applicable price is the one displayed at the time your order is successfully placed.

  1. ORDERS

An order confirmation email does not constitute acceptance of your order.

We reserve the right to:

• Accept or reject any order
• Cancel suspicious transactions
• Limit purchase quantities
• Refuse service to any customer where fraud or misuse is suspected

  1. PAYMENT

We accept payments through secure third-party payment gateways.

Accepted payment methods may include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Cash on Delivery (where available)

Payment must be successfully completed before order processing unless Cash on Delivery is selected.

  1. SHIPPING

Orders are processed within the timelines mentioned in our Shipping Policy.

Delivery timelines are estimates and may vary due to:

• Courier delays
• Weather conditions
• Public holidays
• Festivals
• Natural disasters
• Government restrictions
• Remote delivery locations

Kakus shall not be liable for delays beyond our reasonable control.

  1. CANCELLATION

Orders may only be cancelled before dispatch.

Once shipped, cancellation requests cannot be accepted.

If cancellation is approved before dispatch, refunds will be processed to the original payment method.

  1. RETURNS & REFUNDS

Due to the perishable nature of food products, returns are generally not accepted.

Refunds or replacements may be offered in cases such as:

• Damaged products
• Incorrect items delivered
• Missing items
• Products damaged during transit

Customers must report such issues within 24 hours of delivery and provide clear photographs or videos for verification.

Please refer to our Return & Refund Policy for complete details.

  1. CUSTOMER RESPONSIBILITIES

You agree that you will not:

• Use the website for unlawful purposes.
• Attempt to hack or interfere with website functionality.
• Submit false or misleading information.
• Impersonate another individual.
• Upload harmful software or malicious code.
• Misuse coupons or promotional offers.
• Engage in fraudulent transactions.

  1. INTELLECTUAL PROPERTY

All content available on this website, including but not limited to:

• Logos
• Brand Names
• Product Images
• Videos
• Graphics
• Website Design
• Product Descriptions
• Text
• Icons
• Packaging Designs

is the intellectual property of Kakus Biryani Private Limited unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

  1. USER-GENERATED CONTENT

If you submit:

• Reviews
• Testimonials
• Photographs
• Videos
• Social Media Posts
• Feedback

you grant Kakus a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, and display such content for marketing, promotional, and business purposes.

  1. PROMOTIONS & DISCOUNTS

Discounts, promotional offers, coupons, and gift vouchers:

• Cannot be exchanged for cash.
• Cannot be combined unless specifically stated.
• May have expiry dates.
• May be withdrawn without prior notice.

Kakus reserves the right to cancel orders involving misuse of promotional offers.

  1. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Kakus shall not be liable for:

• Indirect losses
• Consequential damages
• Loss of profits
• Loss of business
• Delay caused by third-party logistics
• Events beyond reasonable control

Our total liability shall not exceed the amount paid for the affected order.

  1. FORCE MAJEURE

Kakus shall not be responsible for delays or failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:

• Floods
• Fire
• Pandemic
• Government Restrictions
• Labour Disputes
• Power Failures
• Natural Disasters
• Transportation Disruptions

  1. TERMINATION

We reserve the right to suspend or terminate access to our website without prior notice if:

• These Terms are violated.
• Fraudulent activity is suspected.
• Illegal activity is detected.
• Website security is compromised.

  1. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.

  1. CHANGES TO THESE TERMS

Kakus reserves the right to modify these Terms of Service at any time.

Updated versions will be published on our website.

Continued use of the website after changes constitutes acceptance of the revised Terms.

  1. CONTACT US

For any questions regarding these Terms of Service, please contact us.

Kakus

Owned by Kakus Biryani Private Limited

Shop No. 7,
Santkrupa Classics,
Jawalkar Nagar,
Pimple Gurav,
Pune – 411061,
Maharashtra,
India

Phone:
+91 9922779972

Email:
hello@kakus.store

Website:
www.kakus.store

Customer Support Hours

Monday – Saturday

10:00 AM – 7:00 PM IST

By accessing or using www.kakus.store, you acknowledge that you have read, understood, and agreed to these Terms of Service.