Refund policy
RETURN & REFUND POLICY
Effective Date: July 2026
Welcome to Kakus.
Thank you for shopping with us. We are committed to delivering premium-quality food products and ensuring every customer has a satisfying shopping experience. Since our products are food items, certain return and refund restrictions apply in accordance with food safety standards.
Please read this Return & Refund Policy carefully before placing an order.
1. COMPANY DETAILS
Brand Name
Kakus
Owned & Operated By
Kakus Biryani Private Limited
Registered Office
Shop No. 7,
Santkrupa Classics,
Jawalkar Nagar,
Pimple Gurav,
Pune – 411061,
Maharashtra,
India
Customer Care
Phone:
+91 9922779972
Email:
hello@kakus.store
Website:
www.kakus.store
Business Hours
Monday – Saturday
10:00 AM – 7:00 PM IST
2. OUR QUALITY PROMISE
At Kakus, every product is prepared using carefully selected ingredients and follows strict quality control procedures before dispatch.
Every order is checked for:
• Packaging quality
• Seal integrity
• Product freshness
• Correct labeling
• Batch verification
• Expiry verification
• Dispatch quality
Our objective is to ensure that every customer receives products in excellent condition.
3. NATURE OF OUR PRODUCTS
Kakus primarily sells food products, including but not limited to:
• Chicken Pickle
• Ready-to-Eat Products
• Pickles
• Condiments
• Masala Products
• Food Gift Packs
• Promotional Bundles
Since these products are edible and perishable once opened, special return conditions apply.
4. GENERAL RETURN POLICY
Due to the nature of food products, we do not accept returns of products that have been:
• Opened
• Used
• Consumed
• Refrigerated after delivery
• Mishandled by the customer
• Stored improperly after delivery
This policy helps us maintain food safety and hygiene standards.
5. PRODUCTS ELIGIBLE FOR REPLACEMENT
You may be eligible for a replacement if:
• Wrong product delivered
• Product damaged during transit
• Product leaked during shipping
• Packaging severely damaged
• Manufacturing defect
• Product received with broken seal
• Product missing from order
• Expired product received
• Incorrect quantity delivered
All claims are subject to verification.
6. PRODUCTS NOT ELIGIBLE FOR RETURN
We cannot accept returns in the following situations:
The customer did not like the taste.
Taste is subjective and does not qualify for a refund.
The customer ordered the wrong product.
The customer entered an incorrect delivery address.
Delivery failed due to customer unavailability.
The product was opened after delivery.
The product was improperly stored after delivery.
Minor oil separation, spice settling, or natural color variation occurred. These are normal characteristics of traditional pickles.
Packaging design differs slightly from website images due to batch updates.
7. DAMAGED PRODUCT POLICY
If your order arrives damaged, please notify us within 24 hours of delivery.
Please send:
Order Number
Customer Name
Registered Mobile Number
Clear photos of:
• Outer packaging
• Shipping label
• Damaged product
• Product seal
• Batch number
Video of unboxing (recommended)
Failure to provide sufficient evidence may result in rejection of the claim.
8. WRONG PRODUCT RECEIVED
If you receive a product different from what you ordered:
Contact us within 24 hours.
Provide:
Order Number
Product photographs
Outer package photograph
Shipping label photograph
Upon successful verification, we will arrange a replacement at no additional cost.
9. MISSING PRODUCT
If your order is missing one or more products:
Notify us within 24 hours.
Provide:
Order Number
Package photographs
Unboxing video (preferred)
We will investigate the issue and dispatch the missing items if verified.
10. LEAKAGE DURING TRANSIT
If the product leaks during shipping:
Please do not consume the product.
Take photographs immediately.
Share:
Package photos
Leakage photos
Seal photos
Shipping label
After verification, we may provide:
Replacement
or
Refund
depending on product availability.
11. EXPIRED PRODUCT
Receiving an expired product is extremely unlikely due to our inventory checks.
If this occurs:
Do not consume the product.
Send photographs showing:
Expiry date
Batch number
Product
Packaging
Upon verification, we will arrange a replacement or refund.
12. QUALITY CONCERNS
If you believe there is a genuine quality issue:
Contact us immediately.
Do not discard the product.
Our Quality Team may request:
Photographs
Batch Number
Manufacturing Date
Storage details
Additional information
We reserve the right to inspect the complaint before approving any replacement.
13. ORDER CANCELLATION POLICY
Orders may be cancelled only before dispatch.
Once an order has been shipped, it cannot be cancelled.
To request cancellation:
Email:
hello@kakus.store
Call:
+91 9922779972
Include:
Order Number
Customer Name
Reason for cancellation
14. REFUND ELIGIBILITY
Refunds may be approved only under the following situations:
Order cancelled before dispatch.
Product unavailable.
Duplicate payment.
Verified damaged product.
Verified wrong product.
Verified missing product.
Verified courier loss.
Approved by Kakus Customer Support.
15. REFUND METHOD
Refunds will be processed through the original payment method whenever possible.
Possible methods include:
UPI
Credit Card
Debit Card
Net Banking
Wallet
Store Credit (if mutually agreed)
Cash payments (where applicable) may be refunded via bank transfer.
16. REFUND TIMELINE
Approved refunds are generally processed within:
5–10 business days
depending on your payment provider or bank.
Bank processing times may vary.
17. REPLACEMENT TIMELINE
Once approved:
Replacement orders are generally dispatched within:
2–5 business days
subject to product availability.
18. FAILED DELIVERY
If delivery fails because:
Incorrect address provided
Customer unavailable
Phone unreachable
Address incomplete
Courier unable to access location
The order may be returned to us.
Additional shipping charges may apply for re-dispatch.
19. REFUSAL OF DELIVERY
If a customer refuses delivery without a valid reason:
Shipping charges are non-refundable.
Future Cash on Delivery orders may be restricted.
20. FRAUDULENT CLAIMS
Kakus reserves the right to reject any claim that appears to be fraudulent, including but not limited to:
Edited photographs
False claims
Repeated abuse of refund policy
Tampered products
Misrepresentation of facts
Repeated policy violations may lead to suspension of future purchases.
21. FOOD SAFETY NOTICE
For your safety:
Do not consume products that:
Appear damaged
Have broken seals
Leak excessively
Appear spoiled
Show signs of contamination
Instead, contact our support team immediately.
22. STORAGE RESPONSIBILITY
Once delivered, proper storage becomes the customer's responsibility.
Please follow all storage instructions printed on the packaging.
Failure to store the product correctly may affect quality and is not covered under this policy.
23. FORCE MAJEURE
Kakus shall not be responsible for delays, losses, or inability to fulfill replacements or refunds caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, pandemics, government actions, or other force majeure events.
24. POLICY CHANGES
We reserve the right to modify this Return & Refund Policy at any time without prior notice.
Updated versions will always be available on our official website.
Continued use of our website after any changes constitutes acceptance of the revised policy.
25. CONTACT US
If you have any questions regarding this Return & Refund Policy, please contact us:
Kakus
Owned by Kakus Biryani Private Limited
Shop No. 7,
Santkrupa Classics,
Jawalkar Nagar,
Pimple Gurav,
Pune – 411061,
Maharashtra,
India
Phone:
+91 9922779972
Email:
hello@kakus.store
Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
We appreciate your trust in Kakus and are committed to providing high-quality products and responsive customer service.