Privacy policy
PRIVACY POLICY
Effective Date: July 2026
Welcome to Kakus.
Kakus ("we", "our", "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how Kakus Biryani Private Limited collects, uses, stores, processes, shares, and safeguards your personal information when you visit or make a purchase from www.kakus.store or interact with us through our mobile applications, social media pages, customer support channels, and marketing campaigns.
By using our website, placing an order, or interacting with our services, you consent to the collection and use of information in accordance with this Privacy Policy.
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COMPANY INFORMATION
Brand Name
Kakus
Owned & Operated By
Kakus Biryani Private Limited
Registered Office
Shop No. 7,
Santkrupa Classics,
Jawalkar Nagar,
Pimple Gurav,
Pune – 411061,
Maharashtra,
India
Customer Support
Phone:
+91 9922779972
Email:
hello@kakus.store
Website:
www.kakus.store
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INFORMATION WE COLLECT
We may collect various categories of information when you use our website.
Personal Information
• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• PIN Code
• City
• State
• Country
Order Information
• Products Purchased
• Quantity Ordered
• Order Number
• Order Date
• Payment Status
• Delivery Status
• Coupon Codes Used
• Order Value
Payment Information
Payments are securely processed through trusted third-party payment providers.
We do not store:
• Credit Card Numbers
• Debit Card Numbers
• CVV
• UPI PIN
• Internet Banking Passwords
Payment processors may securely process and retain payment information according to their own privacy policies.
Technical Information
When you visit our website, we may automatically collect:
• IP Address
• Browser Type
• Device Type
• Operating System
• Screen Resolution
• Referral URL
• Pages Viewed
• Time Spent on Website
• Clickstream Data
• Session Information
Location Information
We may determine your approximate location using:
• IP Address
• Shipping Address
• Device Settings (where permitted)
Marketing Information
If you subscribe to newsletters or promotional updates, we may collect:
• Email Preferences
• SMS Preferences
• WhatsApp Preferences
• Marketing Consent
• Campaign Interactions
Customer Support Information
When you contact us, we may collect:
• Emails
• Phone Conversations
• Chat Messages
• Complaint Details
• Product Feedback
• Images or Videos Shared
• Customer Satisfaction Responses
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HOW WE COLLECT INFORMATION
We collect information when you:
• Visit our website
• Create an account
• Place an order
• Subscribe to newsletters
• Fill out forms
• Contact customer support
• Participate in surveys
• Enter contests or promotions
• Leave product reviews
• Use discount coupons
• Communicate via WhatsApp
• Interact with our social media pages
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WHY WE COLLECT YOUR INFORMATION
Your information helps us:
• Process orders
• Deliver products
• Verify payments
• Prevent fraud
• Improve customer support
• Personalize your shopping experience
• Improve our products
• Improve website performance
• Analyze customer behavior
• Recommend relevant products
• Send order updates
• Respond to inquiries
• Resolve complaints
• Manage refunds
• Improve marketing campaigns
• Comply with legal obligations
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MARKETING COMMUNICATIONS
With your consent, we may send:
• Promotional Emails
• Product Launch Announcements
• Festival Offers
• Discount Coupons
• New Product Information
• Customer Surveys
• Newsletter Updates
• Brand Stories
• Educational Content
• Recipe Ideas
You may unsubscribe at any time by:
• Clicking the unsubscribe link in emails
• Replying STOP to SMS (where applicable)
• Contacting us at hello@kakus.store
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COOKIES
Our website uses cookies to improve your experience.
Cookies help us:
• Remember your preferences
• Keep you logged in
• Store cart information
• Understand visitor behavior
• Improve website speed
• Measure marketing performance
• Provide personalized recommendations
Types of Cookies
• Essential Cookies
• Functional Cookies
• Performance Cookies
• Analytics Cookies
• Advertising Cookies
You can disable cookies through your browser settings, although some features of the website may not function properly.
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ANALYTICS
We may use analytics tools to understand how customers use our website.
These services may collect:
• Device Information
• Browser Data
• Website Activity
• Session Duration
• Purchase Journey
• Exit Pages
• Traffic Sources
Analytics help us improve our website and customer experience.
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THIRD-PARTY SERVICES
We may share limited information with trusted service providers that help us operate our business, including:
• Payment Gateways
• Courier Partners
• Cloud Hosting Providers
• Customer Support Platforms
• Marketing Platforms
• SMS Providers
• Email Service Providers
• Website Analytics Providers
• Shopify Applications
• Fraud Detection Services
These partners receive only the information necessary to perform their services and are required to protect your information.
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PAYMENT SECURITY
Payments made through Kakus are processed using secure payment gateways.
Sensitive payment information is encrypted and handled by certified payment processors.
Kakus does not have access to your complete payment credentials.
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SHIPPING PARTNERS
To deliver your orders, we may share:
• Name
• Delivery Address
• Contact Number
• Order Details
with logistics partners solely for the purpose of delivering your order.
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ACCOUNT SECURITY
If you create an account on our website, you are responsible for:
• Keeping your password confidential
• Restricting access to your account
• Updating your information when necessary
• Reporting unauthorized account activity immediately
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DATA RETENTION
We retain your information only as long as necessary for:
• Order Processing
• Customer Support
• Tax Compliance
• Legal Requirements
• Fraud Prevention
• Business Records
When no longer required, your personal information is securely deleted or anonymized where appropriate.
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YOUR RIGHTS
Subject to applicable law, you may have the right to:
• Access your personal information
• Correct inaccurate information
• Update your information
• Request deletion of your personal information
• Withdraw marketing consent
• Request a copy of your information
• Object to certain processing activities
Requests may be submitted to:
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CHILDREN'S PRIVACY
Our website is intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children.
If we become aware that a child's information has been collected without appropriate consent, we will take reasonable steps to delete such information.
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DATA SECURITY
We implement reasonable administrative, technical, and organizational measures to protect your information, including:
• SSL Encryption
• Secure Servers
• Restricted Access Controls
• Password Protection
• Firewall Protection
• Continuous Security Monitoring
While we strive to protect your information, no method of transmission or storage over the Internet is completely secure. Therefore, we cannot guarantee absolute security.
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FRAUD PREVENTION
We may use your information to:
• Detect suspicious transactions
• Prevent unauthorized purchases
• Verify customer identity
• Investigate fraudulent activities
• Protect customers and the business
Orders identified as potentially fraudulent may be delayed, verified, or cancelled.
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LEGAL DISCLOSURE
We may disclose personal information if required to:
• Comply with applicable laws
• Respond to lawful requests from government authorities
• Protect our legal rights
• Enforce our Terms of Service
• Prevent fraud or illegal activity
• Protect the safety of customers or the public
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INTERNATIONAL USERS
Our website is operated from India.
If you access the website from another country, you acknowledge that your information may be transferred to and processed in India in accordance with this Privacy Policy.
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CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Changes become effective immediately upon publication on our website.
We encourage customers to review this page periodically.
Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.
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CONTACT US
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us.
Kakus
Owned by Kakus Biryani Private Limited
Shop No. 7,
Santkrupa Classics,
Jawalkar Nagar,
Pimple Gurav,
Pune – 411061,
Maharashtra,
India
Phone:
+91 9922779972
Email:
hello@kakus.store
Website:
www.kakus.store
Customer Support Hours
Monday – Saturday
10:00 AM – 7:00 PM IST
By using www.kakus.store, you acknowledge that you have read, understood, and agreed to this Privacy Policy.