DELIVERY INFO
SHIPPING & RETURNS
Fresh, hygienically packed chicken pickle — delivered safely across India. Here's exactly how our shipping works.
SHIPPING
HOW SHIPPING WORKS
Order Processing
Orders are processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays ship the next working day.
Delivery Timelines
Maharashtra: 2–4 business days. Metro cities: 3–6 business days. Other states: 4–8 business days. Remote locations: 5–10 business days.
Shipping Charges
Shipping charges are calculated at checkout. We periodically offer free shipping, flat-rate shipping, or promotional discounts — always shown before you pay.
RETURNS
DAMAGED, MISSING & FAILED DELIVERIES
The short version
Since our chicken pickle is a fresh food product, we take extra care in packaging — but if something goes wrong in transit, here's what to do.
1
Document the damage
If your package arrives torn, leaking, opened, crushed, or tampered with — take clear photos before opening and record an unboxing video without interruption.
2
Contact us fast
Contact us within 24 hours of delivery at hello@kakus.store or +91 9922779972. Photo/video evidence is required to process replacement requests.
3
Missing an item?
Notify us within 24 hours with photos of the package and contents — we'll investigate and ship the missing item free or refund it once verified.
4
Failed deliveries
Delivery failed due to wrong address or unavailability? Re-shipping charges may apply for a second dispatch. Orders can only be cancelled before they're dispatched.
FAQ
SHIPPING & RETURNS FAQ
We deliver to most serviceable PIN codes across India. If your location isn't serviceable, we'll notify you and issue a full refund.
Take clear photos before opening and record an unboxing video, then contact us within 24 hours at hello@kakus.store or +91 9922779972. Photo/video evidence is required to process replacements.
Orders can be cancelled before they're dispatched. Once shipped, orders cannot be cancelled — please contact our support team as soon as possible.
Once shipped, you'll receive a shipment confirmation email with your tracking number and courier partner details.
COD is available for select PIN codes, subject to eligibility checks. We currently ship only within India — international shipping isn't available yet.
SUPPORT
STILL HAVE QUESTIONS?
Our team's here to help — Mon to Sat, 10 AM to 7 PM IST. Reach out and we'll sort it out fast.
Contact Support
+91 9922779972